eBay | Pro Store | Stores
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One Month Free Trial! ProStores - an eBay Company
enables small and medium sized businesses to sell products and services online through a fully customized Web store. Prostores has made creating a Web store
easy for your visitors to subscribe to and use, with built-in, step-by-step wizards that help them design the look of their store, upload products, and set up shipping
and sales tax information.
We offer a full suite of functionality to your audience:
Domain registration and hosting
Shopping cart
Secure, SSL-encrypted credit card processing
Integration with eBay and PayPal
Marketing and Merchandising Tools
Product catalog
Just as ProStores offers four tiers of service to its clients - Express, Business, Advanced, and Enterprise - we offer different commission terms for each service you
promote and sell.
Webhosting, web hosting, online store, web store, ecommerce, hosting, domain registration, domains, payments, payment processing, website, small business,
online checkout, checkout
ProStores is ideal for individuals and businesses who want to reach new customers, grow online sales and accelerate business growth. View a short interactive
tour to see why you should open a ProStores web store today.
ProStores will help you:
Extend your brand with a customizable online storefront and a personalized web address
Reach new customers by accessing functionality that enables you to create permission based e-mail promotions, newsletters, and announcements
Gain a competitive advantage in the marketplace by never missing a single opportunity to make a sale
Grow online sales and accelerate business growth through multiple sales channels
It's easy to get started! Online wizards make it easy to set up, design, or maintain your store. In fact, depending on which level of ProStore you choose, you can
create your store in as little as half an hour!
Open a ProStores Web Store today and save!
One Month FREE Trial Subscription
eBay Stores sellers receive 30% discount off the ProStores monthly subscription price following the free trial
You must be a current eBay Stores seller on the day you are billed for your monthly ProStores subscription fee in order to receive the 30% eBay Store subscriber
discount. Must be 18 years of age or older to be eligible. Savings limited to one per customer and per store.
Do you want more information about selling online? We have everything you need to learn about this business opportunity.
The Internet is rapidly becoming an indispensable business tool, creating unprecedented opportunity for organizations of all sizes. At the same time, consumer
Internet usage is growing dramatically around the world. A well-designed online store can help you create competitive advantage in the marketplace, develop
loyal customers, and most importantly increase your bottom line. With all the advantages e-business offers, can you afford not to be online?
Be Everywhere Your Customers Are
Today's consumers are savvy and connected. They shop not only in traditional "brick and mortar" retail stores, but also at home on their computers, and even
from the road using the latest wireless devices. Don't miss a single opportunity to make a sale, whether in your "real world" retail establishment or your online e-
store.
All the Features You Need in Your Online Store
Your customers are experienced online shoppers, but you can make them feel as comfortable in your store as they are in all the well-known e-stores. ProStores
offers a full range of e-commerce functionality, beginning with entry-level catalog, shopping cart and real-time transaction processing and extending to high-
end inventory management and sophisticated supply chain communication. You can build customized online catalogs, run special promotions, offer affiliate
programs and frequent buyer clubs, cross-sell and up-sell products, perform detailed tracking of business metrics, and more.
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Make Electronic Commerce an Integral Part of Your Business
ProStores lets you present your best face to the outside world, but it also gives you unparalleled ability to manage the internal workings of your business. It works
with the tools you already use, such as Excel and other common applications.
The Ideal E-Business Solution for QuickBooks® Users
If you're a QuickBooks user, you can continue to manage your business in the same way you always have. ProStores is fully integrated with the QuickBooks family
of accounting products, allowing you to manage your accounting, customer and product information in a single, efficient and easy-to-use system. There's no
need to enter data twice, saving you time and money.
Supported Versions of Quickbooks
United States editions
QuickBooks Pro Edition 2002 - 2006
QuickBooks Premier Editions 2002 - 2006
Accountant Edition
Contractor Edition
Manufacturing and Wholesale
Nonprofit Edition
Professional Services Edition
Retail Edition
QuickBooks Enterprise Solutions 2.0 - 6.0
Accountant Edition
Contractor Edition
Manufacturing and Wholesale Edition
Nonprofit Edition
Professional Services Edition
Retail Edition
QuickBooks Online Edition
Canada editions
QuickBooks Pro Edition 2003 – 2006
QuickBooks Premier Editions 2003 – 2006
Accountant / Bookkeeper Edition
Contractor Edition
Manufacturing / Wholesale
Nonprofit / Association Edition
Professional Services Edition
Retail Edition
QuickBooks Enterprise Solutions 2.0 – 5.0
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System Requirements: Compatible version of QuickBooks (see list above), Internet Explorer 5.5 or higher; and a ProStores Standard, Professional or Professional
Plus store, version 5.1 or higher (QuickBooks Canadian Editions require version 5.5.1 or higher). Supports QuickBooks multi-use capability.
ProStores Inc., ProStores and StoreSync are trademarks of ProStores Inc. Corporation. QuickBooks and the "Designed for QuickBooks" logo are trademarks and/or
registered trademarks of Intuit Inc., displayed with permission. The use by ProStores Inc. of the Logo does not signify certification or endorsement of ProStores
Inc.'s software by Intuit, and ProStores Inc. is solely responsible for its software and the support and maintenance of the software.
A well-designed web store can be one of your most powerful business tools, helping you create competitive advantage in the marketplace, develop loyal
customers, and most importantly increase your bottom line.
Contrary to popular belief, making the most of your online store does not require a large marketing expenditure or specialized expertise. With a little effort and
even a modest budget, you can ensure that when your customers go looking for products and services, they find you waiting for them.
The Basics
First, recognize that success in the online world requires a total approach. Your web store is a critical component of your overall business, and a complementary
channel that helps you reach customers in new ways. While it's not likely your web store will generate significant new customers or sales on its own, when
integrated with your "offline" sales and marketing efforts, it becomes a very powerful tool.
Integrate Your Online and Offline Business
Place your new web address everywhere you have your corporate identity - your business cards, product brochures, receipts and invoices, in your e-mail
signature, and even on your delivery trucks.
Register with online directories such as YellowPages.com or SuperPages.com. Make sure your employees know and tell customers about your new online store,
too.
Remember, just because your customers shop in your retail store doesn't mean they won't also buy from you online. Giving them multiple purchase options
improves customer satisfaction and loyalty - things no business can succeed without.
We've integrated ProStores with QuickBooks® and QuickBooks Merchant Services, so you can:
Keep more accurate financial records by reconciling all your transactions directly with QuickBooks
Save time and reduce errors by not having to enter data twice
Populate your web store quickly and easily by uploading your product and customer information from QuickBooks
QuickBooks
Sharing data between your ProStores Web Store and QuickBooks has never been easier! Through its exclusive StoreSync technology, ProStores offers seamless,
two-way integration between your online store and your QuickBooks financial system. So if you're already a QuickBooks user, you can build your online store
using your existing QuickBooks database. Just transfer all your product related information - description, cost, sale price, quantity in stock - from QuickBooks into
your online catalog. Once you're up and running, you can move critical business data, such as invoices and customer records, from ProStores to QuickBooks,
automatically updating your QuickBooks database.
QuickBooks & QuickBooks Merchant Services
When utilized with a QuickBooks Merchant Service account, your ProStores Web Store can process credit card transactions securely and in real-time as well as
reconcile all your transactions directly with QuickBooks, saving you time and reducing errors. If you're a QuickBooks user, transaction information is automatically
downloaded and managed in QuickBooks. Advanced reconciliation features provide you with enhanced accuracy of customer and financial data - you can
even account for your credit card fees separate from your sales, and obtain real-time funding status to view cash available in your account.
When You're Online and Ready to Start Selling
The next step is to make sure shoppers can easily find your store. Promoting your site on search engines is a key element to marketing your online store.
Intro to Search Engines
There are several types of search engines: crawler-based search engines, human-powered directories, and shopping search engines. Searchers choose which
search engines/directories to use based on where they will get the most relevant matches to their queries. In most rankings of search engines/directories, Yahoo!,
Google, AltaVista, LookSmart, and AskJeeves appear in the top five.
Crawler-Based Search Engines
Crawler-based engines, such as Google, must first find your site. There are three pieces to a crawler-based search engine: the crawler, the index and the search
engine software. The crawler, or "spider," crawls sites by following the links through each page, collecting information to add to the index. The index is a list of
every page on the Internet that has been "spidered." Spiders periodically return to sites, usually every one or two months, so that changes you make to your site
will be updated in the index. There is some lag between the time the updates are submitted by the spider and when they are added to the index. The third
piece, the search engine software, sorts through the information in the index and presents the searcher with results in the most relevant order.
Making a few simple changes to your site, including using meta tags and adding static pages, can increase your chances of being picked up by spiders.
Meta Tags
Meta tags are HTML tags that you can include on your site, between the head and body tags, to give you some control over how your site's description appears
in crawler-based engines. There are two meta tags that search engines look for: keywords and descriptions.
The keywords tag is what the search engine will use to match a query to your site. Many search engines don't index sites based on the meta tag keywords, and
instead use words that visitors can actually see on your site. In order to get the most out of the keyword tag, you need to follow a few simple rules: don't repeat the
same word twice in a row or more than 2 or 3 times in the tag, use words that are also in the text on the page, and never include words that have nothing to do
with the content on the page.
The description tag will show up as the summary of your site in the list of matches. Using the meta description tag on your site ensures that searchers see a clear,
concise description of your site. The examples below show the difference in what searchers see with and without meta tags.
From inventory management to merchandising, ProStores has the right product to fit your business needs. Our feature comparison shows features with each tier
so you can choose the ProStore product right for you. Choose a tier that fits your current business needs -- you can always upgrade as your business succeeds.
View the 3 minute audio tour. | View pricing for each tier.
ProStores Express
A low-cost solution for individuals who wish to sell a limited number of different products online and provide secure online checkout for customers via PayPal.
Includes two pages displaying up to 10 products, which can be created using the set up and design wizards in as little as 30 minutes. A first step for part-time,
sideline or hobby businesses. Learn more about ProStores Express
ProStores Business
An all-in-one, customizable e-commerce solution for small businesses just starting out online. Includes unlimited pages and product presentations, domain
registration and hosting, 50 unique email boxes, 5GB storage space, data transfer, 24/7 tech support, Quickbooks® integration and easily submit products to
internet shopping engines. Learn more about ProStores Business
ProStores Advanced
Designed for small- to medium-sized retail or service businesses that want to grow their sales and streamline operations with advanced merchandising,
promotion, inventory management, and payment features. Start at this level if you will need to track inventory by item specifics, like size or color, want access to
more sophisticated promotional tools, like storewide sales, quantity discounts, and promotion codes, or if you sell downloadable products. Learn more about
ProStores Advanced
ProStores Enterprise
For medium- or enterprise-sized businesses that want to integrate online sales with existing back-end systems. Enables easy drop shipments, affiliate marketing
programs, and sales team coordination. You can also create customer groups, and wholesale programs that reveal special pricing throughout your site after login.
Phone Numbers
Potential customers: Call 1-866-747-3229
Current customers: Call ProStores Technical Support. You can find the phone number to ProStores Technical Support by accessing Support/Contact Us from
within your ProStores Control Panel located at http://my.prostores.com.
Registration
What if my needs change after I choose a version of ProStores?
ProStores is designed to grow with your business, so you can upgrade for greater functionality at the touch of a button, without losing your original work or closing
your online store for remodeling.
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I already have my own SSL certificate. How can I install it on my ProStores Web store?
If you already own or purchased an SSL certificate outside of the ProStores Control Panel, that certificate can be installed to work with your ProStores account.
At this time, ProStores only supports SSL certificates provided by Thawte, Verisign and GeoTrust. In this case, please mail both your SSL certificate and private
key to ssladm@prostores.com. Make sure that your ProStores Dedicated Domain name appears in the message subject line. Once received, the certificate will
be installed within 24 to 48 hrs.
Notes: Your ProStores account must have a dedicated domain name that matches the domain on your private certificate in order for SSL to function.
At this time, ProStores only supports SSL certificates provided by Thawte, Verisign and GeoTrust.
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Is there any sort of hands-on demonstration store that shows how ProStores works, i.e., inventory management, control panel, etc.?
No. However, we think this is a great suggestion and are working on how we can create a demonstration store for potential customers to browse. Please stay tuned
as we investigate how we might be able to bring this functionality to life.
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After registering for a ProStores Web store, how long is the wait before I receive an email from ProStores?
You should receive an email from ProStores within a few minutes.
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How do I start building my ProStores Web store?
Our online wizards make it easy for you to build your ProStores Web store. Click on any of the links below to view the wizards inside ProStores.
Store Setup Wizard
General Wizard
Billing Wizard
Mail Wizard
Shipping Wizard
Sales Tax Wizard
Add Product Wizard
Issue Credits Wizard
Upload Images Wizard
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ProStores Fees
What is the One Month Free Trial Subscription offer and how would I qualify?
The One Month Free Trial Subscription offer is open to new merchants opening a ProStores account for the first time and applies to the services described
below for the first month. This offer is non-transferable, may not be combined with other offers and discounts, and may not be exchanged or redeemed for cash.
Under the One Month Free Subscription offer, the Monthly Subscription Fee will be waived for the first month for qualified new merchants. In addition, ProStores
will pay for one personalized domain registration for one year for merchants who subscribe at the ProStores Business tier or above.
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How much does it cost to open and operate a ProStores Web store?
Find out if you qualify for the One Month Free Trial Offer.
There are two basic fees charged to all merchants who purchase ProStores Web store: (1) a monthly Subscription Fee and (2) a monthly Successful Transaction
Fee calculated as a percentage of the sales price of items sold on your store, with payments due the month after the calendar month in which the transaction
fee was incurred. ProStores will not charge Merchants a set-up fee! Of course, you may also choose to purchase other ProStores services for the additional fees
set forth in the Fees Policy.
The Subscription Fee and Successful Transaction Fee vary by ProStores subscription tier, and range from $6.95 - $249.95 for the Subscription Fee and 1.5% - .
5% for the Successful Transaction Fee calculated as a percentage of the sales price of items sold on your store during the previous calendar month. All amounts
due will be calculated by ProStores. For additional information please see our Fees Policy.
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If I sign up for a free one month trial, what happens to my personalized domain if I cancel?
Domain name registration is included for Business ProStores and above. If you sign up at these tiers, ProStores will purchase your domain for one year. If you
cancel, your domain will be transferred to your direct control after 60 days at no charge. If you wish to keep your domain beyond one year, you will be
responsible for renewing with the service provider of your choice. Please see our Domain Terms Policy for additional information.
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How do I get the 30% eBay Stores subscriber discount?
Active eBay Stores subscribers - Basic, Featured and Anchor subscribers -- receive a 30% discount off the ProStores monthly subscription price following the one-
month free trial. To qualify for the 30% discount on the ProStores subscription, you must be a current eBay Stores seller on the day you are billed for your
monthly ProStores subscription fee and you must be 18 years of age or older to be eligible. Savings limited to one per customer and per store.
To make sure you receive your discount, go to the eBay set-up location in the Product section of your ProStores Store Administration panel. From there, you will
request an eBay token and connect your ProStores Web store to your eBay Store.
Once you have successfully requested an eBay token and connected your eBay account to your ProStores account, each month at the time of billing, ProStores
will check to verify that you are a current eBay Stores subscriber. If you are a current eBay Stores subscriber at the timing of ProStores billing, you will be billed
the discounted monthly subscription price for eBay Stores subscribers.
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Do sellers pay eBay Insertion and Final Value Fees if they list their item on eBay using ProStores?
Yes, all eBay listing fees apply regardless of where the eBay listing is created. If a buyer commits to buy the item on eBay and then pays for the item through the
ProStores checkout, the seller is liable for eBay Final Value Fees but will not have to pay the ProStores Successful Transaction Fees for that sale.
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What tier of eBay Store do I need to get the 30% discount off of the monthly subscriber fees?
Active eBay Stores subscribers - Basic, Featured and Anchor subscribers -- receive a 30% discount off the ProStores monthly subscription price following the one-
month free trial. To qualify for the 30% discount on the ProStores subscription, you must be a current eBay Stores seller on the day you are billed for your
monthly ProStores subscription fee and you must be 18 years of age or older to be eligible. Savings limited to one per customer and per store.
To make sure you receive your discount, go to the eBay set-up location in the Product section of your ProStores Store Administration panel. From there, you will
request an eBay token and connect your ProStores Web store to your eBay Store.
Once you have successfully requested an eBay token and connected your eBay account to your ProStores account, each month at the time of billing, ProStores
will check to verify that you are a current eBay Stores subscriber. If you are a current eBay Stores subscriber at the timing of ProStores billing, you will be billed
the discounted monthly subscription price for eBay Stores subscribers.
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Do I have to commit to a long-term contract?
No. You may cancel at any time, for any reason. Please see the Fees Policy under "Cancellation" for additional information.
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Design
I don't know HTML or web design. Can I use ProStores?
Yes. ProStores uses templates and wizards to help you quickly and easily build an attractive, feature-rich store with no technical or design skills whatsoever.
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How customizable are ProStores Web store pages?
For Business tier and above, all pages are completely customizable, and you can choose from 180 templates to create your store design, edit HTML directly
from the HTML editor, manipulate design in a graphical design tool inside ProStores, or export your pages to an external web design tool and import the results
back into ProStores.
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How many pictures can I list per item using the ProStores templates?
With ProStores Express, only one product image per item is supported.
For the ProStores Business, Advanced and Enterprise tiers, two images per item are supported. If you have more than two photos, you can incorporate HTML links
to additional images as part of the product description (see Brief Description and/or Description fields). These images could be stored locally in the ProStores
database as part of your product catalog or they could be stored outside of the ProStores hosting environment and dynamically pulled into the product detail
template as a shopper navigates to the product.
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eBay
How is eBay integrated with ProStores?
ProStores integrates with the eBay marketplace in the following ways. It allows sellers to:
Copy their eBay listings directly into their ProStores product catalog
List items directly from their ProStores Web store to eBay, and also lets them
Choose their listing format (Buy It Now, Store Inventory Format or Auction), duration, product type, and description, and save this for future listings.
Schedule listings to post to eBay at a specific time and date.
View eBay's category structure within their ProStores website.
Display eBay listings on their ProStores Web store
Manage eBay listings from their ProStores Web store, including the ability to
Review eBay listing details from within their store administration area.
Get an at-a-glance view of their live, closed and completed listings.
Manage payment, shipping and inventory for eBay transactions.
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Which eBay selling formats does ProStores support?
Items can be listed from a ProStores Web store onto eBay in Auction, Fixed Priced or eBay Stores Inventory formats.
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How do I get the 30% eBay Stores subscriber discount?
Active eBay Stores subscribers - Basic, Featured and Anchor subscribers -- receive a 30% discount off the ProStores monthly subscription price following the one-
month free trial. To qualify for the 30% discount on the ProStores subscription, you must be a current eBay Stores seller on the day you are billed for your
monthly ProStores subscription fee and you must be 18 years of age or older to be eligible. Savings limited to one per customer and per store.
To make sure you receive your discount, go to the eBay set-up location in the Product section of your ProStores Store Administration panel. From there, you will
request an eBay token and connect your ProStores Web store to your eBay Store. Once you have successfully requested an eBay token and connected your
eBay account to your ProStores account, each month at the time of billing, ProStores will check to verify that you are a current eBay Stores subscriber. If you are
a current eBay Stores subscriber at the timing of ProStores billing, you will be billed the discounted monthly subscription price for eBay Stores subscribers.
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I use eBay's Picture Manager to host my product images. How can I transfer my photos to ProStores?
Currently, there is no direct way to move your images hosted by eBay's Picture Manager directly to your ProStores Web store. However, you can easily upload
both single image files, and archived zip files into your ProStores Web store.
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If an item is purchased from eBay and the checkout redirected to my ProStores Web store and the buyer add items to the shopping cart, does the cart remain
fully populated?
Yes. The item purchased from eBay will remain in the shopping cart and the quantity of that item cannot be changed.
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How is ProStores different from eBay Stores?
ProStores offers a fully-featured Web store that can be customized specifically for each online seller. Unlike an eBay Store, ProStores sites are accessed through
a URL unique to the seller and have no eBay branding. ProStores sellers are also responsible for driving their own traffic. While items on ProStores sites will sell
at fixed prices only, they can also be easily listed onto the eBay marketplace in either the auction or fixed price formats.
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Can I refer to my ProStores items in my eBay Store, or from my listings on eBay?
No. The standard eBay links policies apply on all listings and to all eBay Stores. For policy purposes, a ProStores Web store is considered to be "outside of eBay"
as defined in the links policy. Therefore, linking to a ProStores Web store from any seller-controlled eBay page other than the About Me or About the Seller page
is not allowed.
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Does the Store Referral Credit still apply if someone buys an eBay-listed item from my ProStores Web store?
Your ProStores Web store, like any other non-eBay online storefront you operate, is considered separate from your eBay Store. Therefore, all of the regular rules
of the Store Referral Credit program apply to your traffic driven from your ProStores Web store. To learn more about the Store Referral Credit, please visit this
page.
Please note that ProStores does NOT automatically add the referral ID to the URLs that it creates on the ProStores Web store. However, you can easily add a
referral ID to the URLs by making a small edit to the storefront template.
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Do sellers pay eBay Insertion and Final Value Fees if they list their item on eBay using ProStores?
Yes, all eBay listing fees apply regardless of where the eBay listing is created. If a buyer commits to buy the item on eBay and then pays for the item through the
ProStores checkout, the seller is liable for eBay Final Value Fees but will not have to pay the ProStores Successful Transaction Fees for that sale.
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Can I drive traffic from eBay to my ProStores Web store?
In your about me page, you can reference your ProStores Web store. The standard eBay links policies apply. A ProStores Web store is considered to be "outside
of eBay" as defined in the links policy, therefore, linking to a ProStores Web store from any seller-controlled eBay page other than the About Me or About the
Seller page is not allowed. For more information on the eBay links policy, please visit this page.
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Can I have more than one eBay ID in one ProStores Web store?
No. You can only enter one eBay ID in each ProStores Web store.
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Which tier of eBay Store do I need to get the 30% discount off of the monthly subscriber fees?
Active eBay Stores subscribers - Basic, Featured and Anchor subscribers -- receive a 30% discount off the ProStores monthly subscription price following the one-
month free trial. To qualify for the 30% discount on the ProStores subscription, you must be a current eBay Stores seller on the day you are billed for your
monthly ProStores subscription fee and you must be 18 years of age or older to be eligible. Savings limited to one per customer and per store.
To make sure you receive your discount, go to the eBay set-up location in the Product section of your ProStores Store Administration panel. From there, you will
request an eBay token and connect your ProStores Web store to your eBay Store.
Once you have successfully requested an eBay token and connected your eBay account to your ProStores account, each month at the time of billing, ProStores
will check to verify that you are a current eBay Stores subscriber. If you are a current eBay Stores subscriber at the timing of ProStores billing, you will be billed
the discounted monthly subscription price for eBay Stores subscribers.
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How do I do bulk listing from ProStores to eBay?
You can list items - in single quantity or multiple units -- directly onto eBay from your ProStores Web store. To do this, go to Product/eBay from within Store
Administration.
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PayPal
How is PayPal integrated with ProStores?
ProStores integrates with PayPal in the following ways:
Allows PayPal members to make purchases using their PayPal account. This is available on all ProStores tiers of service, and is the only option for the Express
tier.
Use PayPal Website Payments Pro as a payment gateway to manage all credit card transactions, including those from non-PayPal members. PayPal Website
Payment Pro is a merchant application that makes it easy for a merchant to establish a merchant account. This is available only at the Business tier and above.
Please note that the "apply for a merchant account" button in the Billing and Credit Card interface will not appear unless PayPal has been enabled as a
payment method.
What are the costs of using PayPal with ProStores?
The standard PayPal fees apply. To learn more about the fees associated with using PayPal, please visit http://www.paypal.com.
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Does ProStores allow the use of PayPal Website Payments Pro?
Yes, ProStores supports PayPal Website Payments Pro. This is available for Business, Advanced and Enterprise tiers only. To connect to your account, go to
Store/Billing/Credit Cards and choose "PayPal Direct Payment" as your processor and submit your PayPal Merchant Website Payments Pro information.
You will need to have PayPal enabled as a payment option before you see "PayPal Direct Payment" as a processor option in ProStores. In addition, please note
that the "apply for a merchant account" button in the Billing and Credit Card interface will not appear unless PayPal has been enabled as a payment method.
Learn more about how to set up PayPal Website Payments Pro in your ProStores Web Store.
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Do I have to use PayPal?
With ProStores Express, you are required to use PayPal. With ProStores Business, Advanced and Enterprise, you can choose whether you want to accept PayPal.
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Payments
In the ProStores Business tier, does real time credit card mean that I do not have to have my own credit card processing system?
No, if you plan to use the merchant account/gateway service exclusively for ProStores-based transactions. If this is the case, you will need a merchant account
with an online gateway or a PayPal account to accept credit cards and you will not need a POS system or keypad.
Many gateway services include a web based UI that allows a merchant to process other CC transactions (external order/transactions not processed through PS
storefront), some do not and a POS terminal may be required to process external transactions.
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Which payments can I accept from customers through my ProStores Web store?
All ProStores tiers are integrated with payment solutions offered by PayPal. If you sign up for Business tier or above, you can choose from other payment
processors. Depending on the ProStores tier you subscribe to, you may also be able to accept credit cards, electronic checks, traditional checks/money orders,
certified checks, cash on delivery, purchase orders, and department orders. Configuring the payment options for your store is as simple as selecting your desired
payment options from a list.
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Do I have to use PayPal?
With ProStores Express, you are required to use PayPal. With ProStores Business, Advanced and Enterprise, you can choose whether you want to accept PayPal.
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What payment gateways are integrated into ProStores?
Business ProStores and above are fully integrated with the following popular payment gateways. This means that no additional software is required for you to
install. In fact, some of them incorporate online merchant account applications directly into their solution. Payment Gateway Company Website
ANZ eGate ANZ www.anz.com
Authorize.net Authorize.net www.authorizenet.com
BluePay Gateway Online Data Corp www.onlinedatacorp.com
Concord EFSNet Concord EFS, Inc. www.concordefsnet.com
CyberCash Verisign www.cybercash.com
CyberSource CyberSource www.cybersource.com
Innovative Gateway Innovative Gateway Solutions www.innovativegateway.com
iTransact iTransact Inc. www.itransact.com
LinkPoint LinkPoint International www.linkpoint.com
NobelPay Nobel Electronic Transfer, LLC www.nobelpay.com
Payflow Pro Verisign www.verisign.com
PayFuse First National Merchant Solutions www.fnms.com
PayGateway Paradata Systems Inc. www.paradata.com
Paymentech Orbital Gateway Paymentech www.paymentech.net
Pay Me Now PayMeNow Payment Gateway and Virtual Terminal www.paymenow.com
PSiGate Payment Services Interactive Gateway, Inc. www.psigate.com
PayPal Direct Payment PayPal www.paypal.com
QuickCommerce Pro E-Commerce Exchange www.ecx.com
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Does ProStores support electronic check/ACH processing?
Yes, Business ProStores and above include integration for electronic check/ACH processing services provided by Electracash.
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Product Catalog
Is it possible to import or convert inventory from my current online storefront?
If the inventory content can be exported from your current storefront into an Excel or CSV file, you can easily import the file into your ProStores Web store. To
get this format, export a blank spreadsheet from the ProStores support area inside Store Administration. This will show you how to arrange the data from your store
export into the correct columns for import into your ProStores Web store.
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Can I use a "flat file" to upload inventory into my ProStores Web store?
Yes, simply access the import feature from the ProStores support area inside Store Administration. To get this format, export a blank spreadsheet from the
ProStores support area inside Store Administration. This will show you how to arrange the data from your store export into the correct columns for import into your
ProStores Web store.
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Do I have to enter my products individually?
No. While you can enter products one at a time, Business ProStores subscribers and above can also transfer product information in bulk directly from a database
or Excel spreadsheet using the ProStores import feature. If you are a QuickBooks® user, you can easily upload all your product-related information - description,
cost, sale price, quantity in stock - into your online store with just a few mouse clicks.
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I currently have all my products in Turbo Lister. How do I get these items to ProStores?
To import products from your eBay account into your ProStores Web store:
From the Store Administration menu within ProStores, expand 'Product Manager' from the left navigation bar.
Within the expanded menu, select 'eBay Tools' and then 'Build Catalog From eBay Listings'.
Next, select 'Active Listings' or 'Completed Listings' and identify the period of time for which products should be located.
You are able to specify products from listings that have ended in the last 24 hours, 7, 14, or 30 days.
Once the items are retrieved from your eBay postings, you will be given the opportunity to select the products that you would like to copy into your ProStores
Web store.
Alternately, you can export items you have in Turbo Lister to a CSV file and then import the CSV file directly into your ProStores Web store.
To do this, start by saving a copy of the ProStores product table (available in the Help Panel on the Export page of ProStores) so you can use it as a template.
Then, edit the CSV file from Turbo Lister so that the column headings match and are in the same order as the ProStores product table template.
Editing of the products description field may be needed, i.e., you may might to remove html tags from the CSV file before importing because the tags will be
imported as text, not as html.
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I use eBay's Picture Manager to host my product images. How can I transfer my photos to ProStores?
Currently, there is no direct way to move your images hosted by eBay's Picture Manager directly to your ProStores Web store. However, you can easily upload
both single image files, and archived zip files into your ProStores Web store.
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How many pictures can I list per item using the ProStores templates?
With ProStores Express, only one product image per item is supported. For Business, Advanced and Enterprise tiers, two images are supported and are referenced
by 2 separate fields in the product configuration screen. If you have more than two photos, you could incorporate HTML links to additional images as part of the
product description (see Brief Description and/or Description fields). Those images could be stored locally in the ProStores database as part of your product
catalog or they could be stored outside of the ProStores hosting environment and dynamically pulled into the product detail template as a shopper navigates to
the product.
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How many products does ProStores support?
The Express edition will support up to 10 unique products. The Business, Advanced and Enterprise versions of ProStores can support an unlimited number of
products. If you plan on setting up your store with more than 100,000 products, please click here.
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Inventory Management
Are products purchased on eBay included in the ProStores shopping cart?
Yes, you can redirect buyers of your items listed on eBay to check out via your ProStores Web store. To enable this functionality, you need to select the
"redirect" option from within Store Administration - select Product then eBay to view the redirect option. In addition, this feature applies only if the products were
listed on eBay from within your ProStores Web store.
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Does the inventory management function manage eBay inventory?
Yes. For the Advanced and Enterprise ProStores tiers only, the ProStores inventory management function will manage the inventory you choose to list onto eBay
through your ProStores Web store. This means that if you have quantity of 10 of an item in your ProStores Web store, choose to list quantity 2 onto eBay, both
eBay items sell, then the inventory available will be decremented by 2 within your ProStores Web store.
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How can I enable the inventory management functionality?
Inventory tracking functionality needs to be enabled in your ProStores Store Administration Panel. To access this, go to Store Administration>Store>Product
Preferences, and ensure that inventory tracking features are active. Other "Product Preferences" settings such as Catalog Preferences and Backorder Preferences
will also impact storefront operations.
For more details on inventory settings and options, please refer to the ProStores Field Help: Product Preferences or "Chapter 6: Managing Inventory" in the
ProStores Store Administration Complete Reference user guide. This user guide is available through the "Online Guide" link found in the upper right corner of
the Store Administration user interface.
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Storage Space
What is the email storage capacity of the ProStores email boxes?
Email storage is a component of your ProStores hosting package disk space quota. Disk storage quotas and allotted number of email accounts vary by store type:
Business tier ProStores Web store includes 5GB of storage space and 50 email accounts.
Advanced tier ProStores Web store includes 10GB of disk space and 100 email accounts.
Enterprise tier ProStores Web store includes 20GB of disk space and 200 email accounts.
Account comparison details are available here.
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Security
I already have my own SSL certificate. How can I install it on my ProStores Web store?
If you already own or purchased an SSL certificate outside of the ProStores Control Panel, that certificate can be installed to work with your ProStores account.
At this time, ProStores only supports SSL certificates provided by Thawte, Verisign and GeoTrust. In this case, please mail both your SSL certificate and private
key to ssladm@prostores.com. Make sure that your ProStores Dedicated Domain name appears in the message subject line. Once received, the certificate will
be installed within 24 to 48 hrs.
Notes: Your ProStores account must have a dedicated domain name that matches the domain on your private certificate in order for SSL to function.
At this time, ProStores only supports SSL certificates provided by Thawte, Verisign and GeoTrust.
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What kind of SSL data encryption security is available?
ProStores includes a shared Secure Socket Layer (SSL) with all tiers of the ProStores offering for merchants who do not wish to purchase their own. This is a 128-
bit encryption shared SSL certificate provided by the Certificate Authority Thawte (a VeriSign company). SSL encryption occurs when accessing the ProStores
Control Panel, store administration and storefront pages that contain or collect sensitive data. A ProStores merchant does have the option to upgrade to a
dedicated SSL certificate. Details for purchasing a dedicated SSL certificate are available in the "Website Management" area of the ProStores Control Panel.
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Does ProStores support Secure Socket Layer (SSL) encryption?
Yes. All ProStores transactions are supported by Secure Socket Layer (SSL) encryption, also known as secure order protection, secure certificate or digital
certificate. Developed by Netscape, SSL is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet,
and is the most popular method for ensuring the secure transmission of credit card data and consumer information. Your customers will see a locked security
icon on their browser when making payments, so they will know it is encrypted.
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Other ProStores Functionality
How can I access the "create buyer's group" functionality in the ProStores Enterprise product?
Simply select the "create buyer's group" option under Customers/Groups from within the ProStores Store Administration pages. This feature is available only on
the ProStores Enterprise tier.
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How can I charge tax to buyers based on their geographical location?
ProStores allows you to enter a tax table with tax by location so that tax will be calculated automatically upon checkout. This feature can be accessed through
the Store/Sales Tax category from within Store Administration.
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Are Canadian taxes supported?
Yes, Canadian taxes are supported. This includes the ability to include the tax in the listed price (VAT). To access this feature, go to Store/SalesTax section
within Store Administration.
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Does ProStores allow for international shipping?
Yes. In addition to the integration with UPS, USPS and Canada Post, you can build your own shipping tables including foreign shipping. To access this feature,
go to Store/Shipping within Store Administration.
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I use QuickBooks to manage my business. Is ProStores compatible?
Business ProStores and above are fully integrated with most versions of QuickBooks, so moving your business online is easier than ever. You can use information
already in your QuickBooks database to build your store. Once you're up and running online, ProStores' two-way link with QuickBooks allows you to manage your
finances, your online store and your customer relationships in a seamless e-business system.
Does ProStores have an Affiliate Program?
Yes. Learn more about the ProStores Affiliate Program.
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Supported Versions of Quickbooks
United States editions
QuickBooks Pro Edition 2002 - 2006
QuickBooks Premier Editions 2002 - 2006
Accountant Edition
Contractor Edition
Manufacturing and Wholesale
Nonprofit Edition
Professional Services Edition
Retail Edition
QuickBooks Enterprise Solutions 2.0 - 6.0
Accountant Edition
Contractor Edition
Manufacturing and Wholesale Edition
Nonprofit Edition
Professional Services Edition
Retail Edition
QuickBooks Online Edition
Canada editions
QuickBooks Pro Edition 2003 – 2006
QuickBooks Premier Editions 2003 – 2006
Accountant / Bookkeeper Edition
Contractor Edition
Manufacturing / Wholesale
Nonprofit / Association Edition
Professional Services Edition
Retail Edition
QuickBooks Enterprise Solutions 2.0 – 5.0
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I have regular customers that like to shop in my physical store or place orders over the phone. Can I manage those orders with ProStores?
Yes, ProStores Advanced and ProStores Enterprise have a built-in virtual POS system. You can enter any phone or other off-line order directly into your
customers' existing online accounts, or even create new accounts for them, helping you consolidate all your business operations.
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How do I know if an order has been placed in my store?
Your ProStores account can be configured to automatically send an email to both you and your customer once an order has been confirmed. Business
ProStores and above include the Store Monitor tool which can be used to create pop-up notifications of new store activity on your desktop computer. There is
also a "Quick Stats" screen that is displayed when you log in to the store administration area. This screen summarizes important business activity that may require
your attention, such as pending orders.
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Will ProStores help me manage my suppliers?
You can configure your Enterprise ProStores to automatically notify suppliers of orders by e-mail, EDI or fax. You can even set up a virtual inventory process that
sends orders automatically to a supplier or fulfillment house for drop shipment.
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Can I generate reports from my Prostores Web store?
Business ProStores and above include all the reporting tools you need to monitor and manage your store. You will have access to detailed tracking and
reporting, and you can export to QuickBooks and other applications to integrate your store with your current business tools.
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Existing Web Domains, Stores and Websites
Can I use my own domain name for my new ProStores Web store?
Yes. As part of the ProStores sign-up process, you will have the option to register your own domain name or transfer an existing domain name (applies to
ProStores Business, Advanced and Enterprise tiers). For Express subscribers, there is an additional fee to register or transfer a new domain name.
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Can I use my existing design with ProStores?
Yes. You can upload an old design, create completely original content, or choose from 180 design templates (Business, Advanced and Enterprise tiers) or from
25 design templates in the Express tier. This will enable you to easily customize the design of your store any way you want. In addition, you can give your own
look and feel to everything seen by the shopper, including products, shopping cart, invoices, and shipping notices.
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Can I keep the rest of my site on my own server and have the store on ProStores?
Yes, it is easy to have links from your website to ProStores for the purchase process.
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I already have a hosting company and I don't want to switch, is there a way I can keep my current hosting company and still use ProStores?
Yes. It's easy to create links from your existing website that directs customers to specified areas of your ProStores Web store. Since your ProStores Web store is
easy to customize, you can mirror the look and feel of your current website so the transition from one website to the other is seamless to your shoppers.
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Can I choose a "sub" name like http://store.prostores.com/fillinyourdesirednamehere and then upgrade later to their full domain?
Yes, you can select a full domain at any time. When you are an existing ProStores subscriber, simply call the ProStores technical support phone number to
select a domain name. For business tier and above, you are allowed one free domain with each subscription, but you can also purchase additional domain
names and have them point to your ProStores Web store. If want more than one domain name, the appropriate additional charges will apply for the domain
names beyond the one domain name that is included with the Business tier and above subscription.
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Does ProStores provide a static IP?
No. ProStores hosting accounts are not assigned a static IP. Static IPs are only available if an SSL certificate is purchased or transferred to the ProStores hosting
account.
Policies
Where can I find details on the ProStores trademark policies?
You can find information on the ProStores trademark policies here.
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Are eBay item restrictions enforced on ProStores?
You can find information on ProStores prohibited and restricted items here.
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Customer Support
What if I need technical support?
All ProStores have access to online help and priority email assistance. Business ProStores and above can call toll free 24/7 for free technical support.
In addition to contact information for technical and customer support departments, a wide variety of support resources are available to ProStores customers
through the "Support Center" of the ProStores Control Panel. This area includes:
Interactive Resources -- Searchable Knowledgebase for everything from FAQ's to Hot Topics and online support guides.
Getting Started Resources -- A "Getting Started" section that contains a comprehensive guide to our products and services.
Frequently Asked Questions -- An extensive FAQ section to help answer your questions.
System Status - The latest information on current system issues and planned maintenance.
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Marketing Your ProStores Web Store
Can ProStores help me get new customers?
Yes. Several features and services designed to drive more customers to your store are available:
List directly onto eBay from your ProStores Web store;
For Business tier and above, easily submit your products to the major shopping engines, including Shopping.comandreg;, Shopzilla.comandreg;,
Froogleandreg;, and Yahoo! Shoppingandreg;;
Add on Traffic Generation services for a guaranteed minimum of additional site visitors or your money back. ProStores Traffic Generation Services
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Can I run promotions in my store?
All ProStores allow you to put individual products on sale. ProStores Advanced and Enterprise tiers give you additional promotion options. With ProStores
Advanced and Enterprise, you can set up storewide sales, quantity discounts, or target specific buyer groups with a variety of coded promotions. Reporting
capabilities let you easily track and compare the success of the promotions you run.
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What if I want to offer special pricing for certain customers?
Enterprise ProStores allow you to set up customer groups that see special pricing after login, so you can create loyalty pricing programs or offer wholesale
pricing.
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Can I set up an affiliate program?
Enterprise ProStores let you easily set up and manage an affiliates program to drive traffic to your store and help increase sales.
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Traffic Generation Services
What can the Traffic Generation service do for my business?
Online advertising helps build brand awareness.
Your ads are created specifically for your business and help bring targeted traffic to your site.
Targeted traffic means a higher conversion to sales.
Our marketing professionals do the work for you, so you can focus on running your business.
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How does the Traffic Generation service work?
Our highly trained and experienced marketing staff has spent years learning the "ins and outs" of marketing online. They know exactly how to find the best traffic
for your site. Our flow chart explains the entire process.
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Does the Traffic Generation service have a guarantee?
We guarantee a minimum of 10,000 ad views will appear each month on major search engines and Internet sites or that you'll receive a minimum of 50 visitors
to your site or your next month of the Traffic Generation service is free.
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How much does the Traffic Generation service cost?
Although most online marketing companies charge thousands of dollars per month, we offer the Traffic Generation service for only $100/month. The reason we
are able to do everything we promise for such a low price is because our team has developed an exclusive approach to traffic driving based on three main tenets:
We use the most up-to-date online research and reporting tools. This dramatically reduces the time spent analyzing each unique marketplace.
Our team consists of highly productive, passionate and experienced marketers that really enjoy the challenge of building your online business.
Our Traffic Generation service is designed to service our customers. We're willing to make less each month but earn a long-term revenue stream by providing this
great value to you.
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What is an "impression"? What is a "click"?
Every time an advertising vendor shows your ad, that is an impression. This means that if someone is searching for "Widgets" and your ad comes up on the page,
one impression has been created. Impressions do not mean that a person has visited your page though. If that person clicks on your ad to visit your page, then
that is recorded as a "click."
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What is "traffic"?
Visitors are "click throughs" to your website looking for your products or services.
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How do you know what type of traffic I'm looking for?
Our research team will conduct a thorough analysis of your website once you sign up for our Traffic Generation service (this is why we have to charge a modest
setup fee). These market experts look at the following factors:
What products and services are offered?
How should we target prospects?
Demographically
Psycho graphically
Geographically
By online community
Who are your competitors?
Where do they get their targeted traffic?
What types of keywords or search patterns are associated with your target market?
Which advertising language leads to the highest response rates?
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Where will my traffic come from?
While your traffic will come from a variety of sources, you can be certain that it will include major search engines like: Google, Yahoo, Ask.com, and AOL
Search. Every business is unique and each demands a different approach to gaining customers. Our marketing experts will identify those online placements that
will yield the most targeted and productive visitors.
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Who will see my online ads?
Your ads will be highly targeted, this means they will be seen by those visitors who are most likely to convert into your customers. Based on our market research of
your website and years of online media buying experience, we match the proper online audience to your site.
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How often will my ads run?
Ads are live 24 hours a day however they do not run constantly. Ads are scheduled to rotate in and out over an entire month to assure optimum viewing and so
they reach a larger cross section of targeted online users during peak hours. Ads are also keyword specific and are in "competitive rotation" with other ads,
purchased outside of ProStores Traffic Generation service, that share the same or similar keywords.
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How is ad placement determined?
Our online marketing consultant looks at your website to help determine the best placement for your business. After researching your business and advertising
needs, our online marketing specialists will determine the best location and keywords for your ad. One of the most effective places for ads is on the top search
engines because of the targeted nature of their search features, ad placements and the large amounts of traffic they receive.
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Can my ads or keywords be changed at anytime?
Our marketing consultants constantly monitor your keywords and ads, they look for places where we can improve their performance. This means that at anytime,
your keywords and ads can be changed to better fit your growing business.
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Why are my competitor's ads above my ads?
Due to the competitive nature of online advertising we cannot always guarantee top placement of your ad. There are, at any given time, a number of companies
in your market, as well as peripheral markets, that compete for the same ad space. Ads are placed in rotation and spread over time to optimize your campaign
and ensure our guarantee of at least 10,000 ad views per month. Continuous ad placement in one space requires an "ad buy" which is much more expensive
than ads in rotation as ProStores Traffic Generation service offers.
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Miscellaneous
Do I need special software to run my store?
No. You can manage your store from most newer web browsers with Internet access.
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ProStores version 6.0
What are the major new features and benefits in ProStores 6.0?
ProStores 6.0 offers merchants better tools for 1) improving the shopping cart and checkout experience of their customers, 2) creating and managing listings on
eBay.com and ProStores and 3) optimizing their store for natural search engines so that they can drive more traffic to their store. Some enhancements have also
been made to the ProStores user interface to make it easier to navigate and get information. To view the list of new features go to: www.prostores.
com/newfeatures.
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How do I access these new features and enhancements?
To activate these new features, go to your Store Administration page and follow the instructions listed on www.prostores.com/newfeatures.
To add to cart w/o redirecting to cart: (go to Store>General>Search and Cart Options>Add To Cart Button>select desired setting> Click "Submit" button)
To allow anonymous checkout: (go Store>General>Search and Cart Options>Checkout Options>select desired setting>Click "Submit" button)
To add the shipping rate calculator to the Cart template: (go Store>Shipping>Select "Display Estimated Shipping">Click "Apply" button)
To enable inventory tracking functions in your Business tier store: (go Store>Product Pref.> Inventory Status>select "Enable">Click "Submit" button)
To hide products from your storefront when inventory reaches 0 in your Business tier store : (go Store>Product Pref.>Catalog Preferences>Inventory Status>select
"Hide products from catalog when quantity is zero">Click Submit button)
To hide a product from your Express tier storefront once it has been sold: (Click on "Product">Click on "Product Preferences">Inventory>select "Enable">Click
"Submit" button)
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I don't see any of the listed features on my storefront. How do I access them?
If the desired function is not evident on the storefront after being enabled (see "How do I access these new features and enhancements?" question for details),
you probably performed some type of customization to one or more of the following templates:
catalog list template - supports the "add to cart w/o redirect option" and "item in cart" icon
catalog detail template(s) - supports the "add to cart w/o redirect option" and "item in cart" icon
cart template - supports the "calculate shipping rate" option, "remove" from cart link, and "Continue Shopping" button
checkout template - support the "anonymous checkout" option and PP Express Checkout button
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If you have already customized your templates prior to this release, you have three options, depending on your comfort level of working in Design Studio:
Option 1 - Go through the setup wizard process again. This option is best for someone that
Is willing to overwrite any and all previous customization that may have been applied to one or more templates
Has very limited technical skills and not comfortable with Design Studio or HTML
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Option 2 - Use the "Restore Template(s) to System Default" tool. This option is best for someone that
is not willing to lose all customization they have previously applied to their store templates
is willing to lose customization on one or more of the targeted templates (catalog list, catalog detail, cart, checkout)
is willing and able to re-apply custom edits to the selected templates once the new code has been added
is fairly comfortable navigating in Design Studio
understands the relationship between the template names in Design Studio and their use on the storefront (so that they can select the appropriate templates from
a list of many to reset to default)
is not comfortable working in Design Studio "source view" mode or with HTML/SSML
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Option 3 - Manually add new SSML and HTML code into the target template(s). This option is best for someone that
is not willing to lose any customization on any template
is comfortable working in Design Studio "Source View" mode
is comfortable working with inserting HTML/SSML code into an existing template
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How do I provide feedback or suggestions on future releases?
Feedback is always welcome! You can provide your feedback and suggestions on the ProStores Discussion Board Feedback thread. To get to the discussion
board, click on Support and Resources from the Control Panel.
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Where do I report bugs or issues on the new release?
Contact Customer Support by clicking on "Support Center" from the Control Panel.
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Will the ProStores discussion board be available to anyone who is not subscribed to ProStores?
No. currently the ProStores discussion board is a resource available only to subscribers.
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Why doesn't my Express store hide the unique/one of a kind product from my website after I complete a sale like it is supposed to?
Inventory functionality must be enabled through store administration for the functionality to be active on your storefront. (From Store Administration: Click on
"Product">Click on "Product Preferences">Inventory>select "Enable">Click "Submit" button)
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I have enabled some of the new features in my store administration area, but they don't work on the storefront. Why?
Some of the new features are dependant upon inserting new SSML and HTML into your storefront templates. If the target templates are identified as containing
any type of customization, the new code is not added to you template in order to preserve your custom design or layout. There are several methods available to
a merchant to incorporate the new SSML and HTML code into the target templates. Please review the "I don't see any of the listed features on my storefront.
How do I access them?" question for details.
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Why do all of my products in my Business tier store have a quantity of 0?
Your Business tier store will indicate a product quantity of 0 for each of your products until you update the inventory quantity through the store administration
interface.
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I see two PayPal options in the Billing Preferences setup of my store: What's the difference between PayPal Website Payments Pro and the other PayPal option
under "PayPal Payments"?
Website Payments Pro is the all-in-one way to accept credit cards directly on your website. PayPal Website Payments Pro includes features comparable to
merchant accounts and gateways. With PayPal Website Payments Pro, a shopper can complete a credit card order without every leaving your website or a
PayPal account. The CC transaction is validated and authorized in real-time during the checkout process. A merchant can learn more details about and apply
for a PayPal Website Payment Pro account by clicking on the "Apply for a Merchant Account" button found in the store administration>Store>Billing>Credit
Cards area of their store or go to: PayPal). Once approved, you would choose ProStores as your integrated shopping cart. You would then go to the Billing
Preferences setup and select "Use PayPal as your credit card processor" and "Enable Express Checkout" under the "Credit Card" section in your store.
With PayPal Payments, you set up PayPal as a payment option in addition to your current credit card payment gateway setup or other payment options. When
buyers select PayPal as the form of payment during the checkout process, they will be taken directly to PayPal to complete the PayPal payment process. Upon
completion of the payment process, they will be returned to your storefront order confirmation page.
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Can I replace the "remove" text that appears on my Cart page with an image or different text?
Yes, one can edit the text or replace it with a button by editing the "Cart" template in Design Studio.
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Where did the eBay listings manager go? I can't find it?
The eBay Listings Manager can be found by going to Store Administration>Product>Market Demand>eBay.
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Where did the Shopping Sites Manager go? I can't find it?
You can configure your participation in various marketplaces by going to Store Administration>Product>Market Demand>Shopping Sites.
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How do I import my eBay File Exchange or eBay Turbo Lister files into ProStores?
Go to Store Administration>Support>Import Data>select preferred file type.
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If I enable the new SEO tuning feature for my product pages, will the links to those products that I previously created and distributed still work since the URL has
changed?
Yes, the original URL's will still resolve to the same pages.